Spedizione e resi
INFORMAZIONI DI CONSEGNA
1. Standard Shipping:
Typically the most economical option but might take a few days to weeks depending on location.
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2. Expedited Shipping:
Faster than standard shipping but with an added cost.
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3. International Shipping:
Available to select countries, usually with higher fees and longer delivery times.
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4. Free Shipping:
Often available for orders above a certain amount or for specific promotions.
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5. Order Processing Time:
Orders are usually processed within 1-3 business days.You’ll receive an email confirmation once your order ships, often with tracking details.
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6. Shipping Carrier:
Common carriers include UPS, FedEx, USPS, DHL, etc.Tracking numbers are often provided once your order is shipped.
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7. Delivery Time:
Domestic deliveries generally take 3-7 business days.International shipments may take 1-4 weeks or longer, depending on the destination.Address Accuracy:Ensure the shipping address is correct and
complete, as incorrect information may delay delivery or result in the package being returned.
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Return & Refund Policy
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Return Window:​ stores offer a return window of 1 - 30 days from the date of purchase.
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Condition of Items:
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Items usually need to be unused and in their original packaging to be eligible for return.
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Products should not be damaged or altered in any way.
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Return Process:
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To initiate a return, you may need to contact customer service or submit a return request via the store's website.
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Some stores provide a prepaid return shipping label; others may require customers to cover return shipping costs.
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Refunds:
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Once the returned item is received and inspected, a refund is typically issued to the original payment method.
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Refunds can take anywhere from 5-14 business days, depending on the payment processor.
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Exchanges:
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Some stores allow for exchanges if the item is defective or if you prefer a different size or color.
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Like returns, exchanges are usually subject to availability and time limits.
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Restocking Fees:
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Some stores charge a restocking fee, especially for larger or higher-end items.
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Damaged or Defective Items:
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If an item is damaged or defective upon arrival, most stores will offer a full refund or replacement at no additional cost to the customer.
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Always document damage with photos if possible when you contact customer service.
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Exceptions
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Perishable items (like food or flowers) and health/hygiene products (such as personal care items) often cannot be returned for safety reasons.
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Clearance, final sale, or custom-made items may also be excluded from returns.
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